Terms & Conditions

Kleanreset
Last updated: 07/08/2026

These Terms & Conditions (“Terms”) govern your use of kleanreset.com (the “Site”) and any booking request or inquiry you submit through it. By submitting a booking request, contact inquiry, or otherwise using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. About this service

Kleanreset provides residential and commercial cleaning services in and around Edmonton, Alberta. These Terms apply to the website and to the booking-request process described below; they do not replace any separate agreement made directly between you and Kleanreset regarding the cleaning work itself.

2. This Site takes booking requests — it does not confirm bookings

This is the most important thing to understand about how the Site works. Submitting the booking form is a request for service, not a confirmed appointment. When you submit a request:

• You provide your preferred date, arrival time, and details about the space to be cleaned.
• You receive an automatic email acknowledging that we’ve received your request. This acknowledgement is not a confirmation.
• A member of our team reviews your request against our actual availability and follows up — usually by email or phone — to confirm your preferred time, or to propose an alternative if we’re unavailable.

No appointment is confirmed, and no cleaning will take place, until you have heard back from us directly confirming a specific date and time.

3. Pricing and estimates

• Standard, Deep, Carpet, and Airbnb Turnover cleaning are priced automatically based on the details you provide (e.g. bedrooms, bathrooms, room count), plus 5% GST. The price shown to you when you submit your request is a firm estimate based on the information you gave us.
• Commercial cleaning is shown as a rough, non-binding estimate. The final price is confirmed by our team after reviewing your space and requirements.
• All prices are in Canadian dollars (CAD).
• Final pricing may be adjusted if the actual condition or size of the space differs materially from what was described in your request (for example, significantly more clutter, mess, or square footage than indicated). We will let you know before beginning any work that would change the originally estimated price.

4. Scheduling, cancellation, and rescheduling

• We ask that you provide as much notice as possible if you need to cancel or reschedule a confirmed appointment.
• We request at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less notice may be subject to a cancellation fee — you will be advised of this at the time your appointment is confirmed, if applicable.
• If our team is unable to access the property at the confirmed time through no fault of Kleanreset (e.g. no one available to provide access, incorrect address, or the access method provided doesn’t work), a trip fee may apply.

5. Access to your property

By confirming a booking, you agree to:

• Provide accurate access instructions (e.g. someone present, key location, lockbox, gate code) and ensure they work as described
• Disclose any pets, so we can prepare appropriately
• Disclose any known hazards, fragile or high-value items, or areas you would like our team to avoid
• Ensure the property is reasonably safe for our team to work in

Kleanreset is not responsible for damage to items that were not disclosed as fragile or high-value, or for delays caused by inaccurate access information.

6. Our commitment to you

We aim to complete every job to the standard described on our Services page. If you’re not satisfied with any part of a completed cleaning, contact us within 24 hours of the service and we will return to address the specific issue at no additional cost.

This commitment applies to the quality of the cleaning work performed and does not cover pre-existing conditions, normal wear, or issues unrelated to the service provided.

7. Payment

Payment is arranged directly with Kleanreset and is not processed through this website. Payment terms (timing and accepted methods) will be confirmed with you when your appointment is booked.

8. Liability

Kleanreset carries insurance for the services we provide. If you believe damage occurred as a direct result of our work, please contact us within 48 hours of the service so we can investigate and address it. Except where prohibited by law, Kleanreset’s liability for any claim relating to a service is limited to the cost of the service in question.

Nothing in these Terms limits any liability that cannot be limited or excluded under Alberta or Canadian law.

9. Right to refuse or discontinue service

We reserve the right to decline a booking request, or to discontinue a service in progress, if:

• The property poses a health or safety risk to our team
• The scope of work is materially different from what was described in the request
• We’re unable to safely or reasonably access the property

We will make reasonable efforts to communicate with you if this occurs.

10. Photos of completed work

From time to time, we may photograph completed jobs (e.g. for the “Our Work” section of this Site) for promotional purposes. We do not include identifying personal information, and we take reasonable steps to avoid photographing personal belongings or identifying details of your space without your knowledge. If you would prefer photos not be taken during your service, let us know when booking.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

13. Contact us